WEXT: GUARANTEE AND ASSURANCE
1. What do we mean by a standard warranty?
For the standard warranty, we refer to the warranty conditions of our suppliers. This manufacturer’s warranty applies only to the parts and is valid for one year.
Standard warranty:
- The guarantee is
- valid for 1 year
- The warranty is the manufacturer’s warranty, whether or not extended by our company.
Maintenance work is not covered by the warranty
User parts such as belts, brushes, wheels, - For damage caused by misuse and other warranty restrictions, please refer to the general terms and conditions of sale and the manufacturer’s warranty conditions. The full text of the sales conditions remains applicable.
- No guaranteed intervention time
For certain products, we provide a standard extension of this guarantee to “carry-in”.
Other forms of guarantee:
- “Carry in” Warranty”: A Primera Disc Publisher includes a carry-in warranty. You send the device in the original packaging. Our technical service will carry out the repair. Only the working hours of the repair and the parts are covered by the guarantee. If you choose to have the guarantee carried out on site, the travelling expenses will be charged.
Transport and/or relocation will be charged via WUC (see brochure).
Other forms of warranty:
- “Warranty on pieces: For smaller and less common appliances, the warranty will only apply to the parts. You will be charged for all working hours and any travelling.
- Pure manufacturer’s warranty for IT-parts: Pure manufacturer’s warranty for IT equipment: The warranty for an HP notebook will be carried out by the manufacturer instead of our technical service department.
In order to execute the warranty as smoothly as possible and to avoid unnecessary travel, you, as a customer, are expected to assist our technical service. You give us permission to take over the computer remotely in order to rule out certain software problems. Our technical service will also ask you to perform certain actions in order to make a correct diagnosis.
In order to be able to react quickly, the technical service may ask you to replace simple spare parts yourself. To do this, you send the defective part to us. After proof of sending, we will send you a working part back. Our technical department can also decide to completely exchange the device.
2. WEXT or Warranty Extension
When purchasing our machines, you can choose to extend the warranty to 5 years. This gives you extra security and the investment can be budgeted perfectly, also in the long term.
2a. Benefits
- a real fixed price for five years
- guaranteed intervention “next business day
- an optimally functioning device
- extension of the technical life span of the appliance
- no unpleasant surprises for your budget
- the best guarantee for production continuity
2b. What do you get with a warranty extension
- In the case of an extended warranty, all of the achievements and conditions of the standard warranty continue to apply. However, they are extended with a number of additional guarantees and services.
- It is best to anarrange the warranty together with the purchase of the appliance. In this case, the amount of the extended warranty is also included in the purchase price of the appliance and can therefore be financed or leased if desired.
- The warranty extension is valid for 5 years from the date of installation. Afterwards, an annual extension is possible, at the current rates and subject to approval by the technical department. A fixed price for five years, without possible increases in the small print. There is no clearer or fairer agreement than this!
- All parts covered by the standard warranty are of course also covered by the warranty extention, with the same conditions and exclusions. The extension therefore extends the warranty period and does not change the content. For example, if the standard warranty is 1 year “on-site”, with a WEXT you will get 5 years “on-site” warranty.
- In the event of an intervention, all firmware updates provided by the manufacturer will be carried out free of charge.
- The warranty extension is designed for the professional customer. The customer for whom the operational safety of the device is paramount. Therefore, with the warranty extension you are guaranteed an intervention on the next working day. An additional service we are happy to provide. Depending on availability, you will also receive a replacement device for the duration of the repair. A free service, only for our customers with
2c. Terms
Our WEXT is offered at an extremely low price, namely half the normal market value. The WEXT is only valid if the customer has purchased all consumables for the device from us. If this condition is not met, Tasco has the right to refuse the warranty without any compensation to the customer or to charge the extra price retroactively.
2d. Do you wish further service
Many of our devices are used in production environments. You can always opt for extra fast intervention times.
Our standard interventions are:
- We aim for interventions NBD* (Next Business Day).
- All calls and interventions take place during our office hours.
* Customers with a WEXT always get priority in the planning. After all, it is important to them that their machine works optimally. This is followed by customers with a working hour contract (WUC).
Possible extensions:
These are only available if you already have a 5-year WEXT on your appliance.
- Weekend supervision for 1 weekend. At your request, a one-off weekend watch can be organised. You can
You can count on a 24/24 permanence with 2h intervention during that weekend. - Intervention 4h instead of NBD for 5 years. This option is only offered in combination with a set of spare parts that are given to you on consignment. This option therefore not only guarantees you a faster intervention, but also increases the chance of 4h CTF (Call to Fix).
- “Intervention 2h” instead of NBD for 5 years. This option is only offered in combination with a set of spare parts that are given to you on consignment. This option therefore not only guarantees you a faster intervention, but also increases the chance of 2h CTF (call to fix).
- “0h call to fix”. For really critical applications, you have the possibility of renting a second configuration from us for a period of 5 years. This device may of course only be used in the event of a defect in your own configuration and remains our property. You always have a back-up configuration in house!
