Loyalty support program
How do you obtain free support?
Automatically awarded on new orders:
Every order entitles you to free support, this is how we can best reward our loyal customers. If you also use
your personal order form, we increase the allotted time even more. For payments, please use direct debit,
we will increase the allotted time again
Even without ordering anything:
We also thank the customers who are involved with us. For example, you will receive free support simply by signing up for our
newsletter or following us on social media (facebook, linkedin, youtube,…)
Also, if you help us bring in new customers, we will top up your free support account. This can be done in many different ways: a positive review on the internet, passing on someone who shows strong interest, acting as a reference on
our website, collaborating on a testimonial, sharing Tasco events on social media, …
The complete list of actions, can be found on your account portal www.tascoshop.eu/en/account
What can you use these free support hours for?
After the device is delivered and installed, you can call on our technical service for support. In principle, this can be for everything related to your device.
1. Additional education and training
1. Additional education and training.
After all, this way you can be sure of a properly functioning device. Do you have a new operator or are you no longer sure how the device
how to operate the device. Instead of searching through the manual yourself, our technician will be happy to put you on your way. This
of course also for questions regarding software that controls this device. Do you want to replace one of the supplies and do you have
never done this before, no worries, we are happy to help you.
2. For troubleshooting
2. For troubleshooting
Even with the best devices, once in a while something can go wrong or you need to reinstall something. Usually this does not have to be a problem
and is fixed in no time thanks to free support.
Some examples of issues that are fixed in no time:
– Your device doesn’t work and you don’t know why?- The software no longer works.
– You have a new PC and the software and driver need to be reinstalled.
– You have accidentally changed some parameters incorrectly.
In exceptional cases, a repair or even maintenance has to be done:
3. Repairs in factory warranty
3. Repairs in factory warranty
By default, we follow our suppliers’ warranty terms. Some manufacturers offer a “Carry-in” warranty,
others offer a “parts-only” warranty. In the first case, no time will be charged.
When standard parts-only warranty is provided, the hours required for the repair will be
will be charged.
Did you know that our technical department can offer a warranty extension up to 5 years?
A warranty extension (WEXT) extends your warranty to 5 years. Combined with free labor, this gives you fixed income and 5 years of peace of mind. Moreover, you get priority for technical interventions and a trade-in is possible in most cases.
4. Out-of-warranty repairs
4. Out-of-warranty repairs.
All labor will be charged by our loyalty program. Only parts and components that have been replaced
will be billed.
5. Maintenance
5. Maintenance
Maintenance is not a technical defect and is never covered by the warranty. Regular preventive maintenance is recommended
to ensure that your equipment functions optimally.
Did you know that we have a direct number for our technical service?
On our help desk, you will always get a technician on the line. This way you won’t lose precious time. If neither the technician, nor his colleagues, can help you by phone
can help you over the phone, the planning department can immediately schedule an intervention on site. Thanks to the technician’s knowledge of the problem, the intervention will be much easier and faster.
Did you know that it is better to keep the original packaging of your device? If a technical problem should ever occur, simply return the device to our technical service and it can be repaired free of charge. If the device is out of warranty, only the parts will be invoiced.
How is this free time granted?
In your account on this website you will find a current list of all actions that provide free support and also how much time they are worth.
Allocating runs automatically for orders. Every time an order cost is billed, and only then,
our program detects it and replenishes your support account. So you don’t have to do anything for this, conveniently.
For the other actions you have to claim the support through the provided form on our website. After approval
these will also be added to your account.
Are there any conditions?
The free hours you can earn will be topped up to the maximum of the initial number of hours in your WUC. So you
a WUC first. If you had a package of 10 hours before you installed your device, you can therefore earn again and again
10 hours together.
A practical example:
When you purchase a label printer, you take a 2-hour labor package. The device is then sent to you and you
make an appointment with our technical service to do the installation together. Step by step, our technician will
guide you via phone and/or video call to ensure the printer is installed correctly. From a distance we
we take over your PC to install the necessary software and drivers. If everything is connected correctly, you will receive via the same route
an extensive training so that you and your operator(s) can operate the device correctly. your 2 hours will be after
pretty much used up after the installation, but no worries:
Immediately subscribe to the newsletter and decide to follow and “like” us on social media. Your support account
will be topped up to a maximum of 2 hours. If you need additional help the next day, you can call our technical
our technical service without having to pay. And remember, with each order you earn additional hours!
Get into the system
You now have a WUC and can therefore now subscribe to our loyalty program for only €249. This is usually done
the purchase of your first unit from Tasco. From then on, you can earn free hours that entitle you to support from
our technical service.
We are talking about a program for our loyal customers. In case of late payments or unsuccessful direct debits
we reserve the right to cancel free hours earned. Also in case of negative advertising, in any form
any form, the free hours earned will be forfeited. If you do have a problem, talk to your Tasco contact about it. We are sure we can come to a solution together.
For reasons of efficiency, we strive for remote support as much as possible, for which we will also ask your cooperation.
Online support is always charged per quarter of an hour. If our Technical Department believes that we still need to come
We will charge a call-out fee and the time is always charged per half hour started. If
you run out of time, you can always check our website to see what you can do to restock it or place an order.
place an order. If this is not possible, you can always purchase a new time package. The time packages
are never cumulated to calculate the free support. What is taken into account is the purchased
package with the highest number of hours is taken into account. So if you buy a WUC of 10h instead of a WUC of 2h.
Did you know that we are very well equipped for remote
Support?
This can be by phone, via video calls, via your PC being taken over or a combination. This service offers you many advantages. After all, many of the user problems can be solved this way. You can contact us with any question you may have: technical problems with the devices, help in using application software, help in using your equipment, etc. You will be helped immediately and also save you the call-out fee.
Legen Heirweg 59 Industrial Park Asper 9890 Gavere Belgium 
13 Rue Marie Poussepin 91410 Dourdan France